Refund Policy

1. Introduction

At Guru Tatwa, we aim to provide a valuable and reliable learning experience. This Refund Policy explains our approach to refunds and cancellations for courses, learning products and other paid services available through our platform.

Please review this policy carefully before completing a purchase.

2. Course Purchases

When you purchase a course through Guru Tatwa, you receive access to the applicable educational content according to the course terms displayed at the time of purchase.

Because digital educational content may become immediately accessible after purchase, refunds may be subject to eligibility requirements.

Before Requesting a Refund

• Review the course description and available information before purchasing.
• Confirm that the course meets your learning requirements.
• Check the applicable purchase terms shown during checkout.

3. Refund Eligibility

A refund request may be considered where the applicable purchase qualifies under Guru Tatwa's refund terms.

Depending on the circumstances, factors that may be considered include:

• The date of purchase.
• Whether the course content has been accessed.
• The amount of course content already consumed.
• Whether the request relates to a duplicate or accidental transaction.
• Whether there was a technical or service issue affecting access to the purchased product.

4. Situations Where a Refund May Not Be Available

A refund may not be available in certain circumstances, including but not limited to:

• The course has been substantially accessed or completed.
• The applicable refund period has expired.
• The account or course access has been suspended because of a violation of our Terms and Conditions.
• The refund request does not meet the applicable eligibility requirements.

5. Duplicate or Incorrect Payments

If you believe that you have been charged more than once for the same purchase or that an incorrect amount was charged, please contact us as soon as possible.

We may review the transaction details and, where appropriate, process an adjustment or refund.

6. Technical Issues & Course Access

If you have paid for a course but are unable to access the purchased content because of a technical problem, please contact our support team.

We will make reasonable efforts to investigate and resolve verified access or technical issues before considering an appropriate refund or alternative resolution.

7. How to Request a Refund

To request a refund, please contact Guru Tatwa support using the contact details provided below.

To help us process your request efficiently, please provide:

• Your registered name.
• Your registered email address or mobile number.
• Course or product name.
• Transaction or order details, where available.
• The reason for your refund request.

8. Refund Processing

Once a refund request has been received, Guru Tatwa may review the relevant account, purchase and course-access information before making a decision.

If a refund is approved, the refund will generally be processed through the applicable payment method or payment channel used for the original transaction.

The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution.

9. Cancellation

Where cancellation is available, requests should be submitted as soon as possible after placing the order.

Once digital course content has been made available or accessed, cancellation may be subject to the applicable refund eligibility requirements.

10. Changes to Courses or Services

Guru Tatwa may update, modify, replace or discontinue certain course content, features or services from time to time.

Where a significant service issue materially affects a purchased product, we may evaluate appropriate solutions on a case-by-case basis.

11. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, payment processes, business practices or applicable requirements.

Any updated version will be published on this page together with the applicable "Last Updated" date.

12. Contact Us

If you have questions about a payment, cancellation or refund request, please contact our support team.