At Gurutatwa, we strive to provide the best possible service to our customers. We understand that situations may arise where cancellations are necessary. This Cancellation Policy outlines the conditions under which cancellations are allowed and the process to follow.

By using our services, you agree to the terms set forth in this policy. Please read it carefully.

1. Cancellation of Orders
Gurutatwa allows cancellations of orders under certain conditions:

Before the Transaction is Processed: If you wish to cancel your order or service request, you may do so at any time before the transaction is completed or before we proceed with any processing of your gold or products.
After the Transaction is Processed: Once the transaction is completed, or the product has been processed (including evaluation and payment), cancellations are not allowed.

2. How to Cancel an Order
To cancel your order or request for a service:

Contact our customer support team immediately at 9966894449.
Provide your order details, including the order number and reason for cancellation.
If the cancellation is accepted, we will confirm the cancellation via email or phone.

3. Refunds for Cancellations
For Cancelled Orders Before Processing: If you cancel your order before the transaction is processed, you will be entitled to a full refund or no charges will be applied.
For Orders After Processing: If your transaction has already been completed (e.g., if payment has been made, or gold has been evaluated), refunds will not be provided. All sales are final once the processing has begun.

4. Refund Methods
If a refund is applicable, we will process the refund through the same method as the original payment, unless otherwise agreed.

5. Exceptions to the Cancellation Policy
Force Majeure: We reserve the right to cancel or reschedule orders in the event of unforeseen circumstances such as natural disasters, strikes, or other emergencies that prevent us from fulfilling your order. In such cases, you will be notified, and we will provide alternatives wherever possible.
Fraudulent or Suspicious Transactions: If we suspect fraudulent or suspicious activity regarding your transaction, we reserve the right to cancel your order at any time. We will notify you immediately and provide details if necessary.

6. Changes to This Cancellation Policy
Gurutatwa reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with an updated revision date. By continuing to use our services, you agree to the updated terms of this policy.

7. Contact Us
If you have any questions regarding this Cancellation Policy or need assistance with an order cancellation, please contact us at: 9966894449